Your privacy matters to apk77. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used and protected, and what rights you hold over your own information as a Player on the apk77 Platform.
Summary: apk77 collects only the personal data that is necessary to operate a secure, compliant, and enjoyable gaming platform. We do not sell your data to third-party marketers. We apply industry-standard encryption to every data transmission and at-rest storage. You have the right to access, correct, and request deletion of your personal information at any time by contacting our support team.
apk77 operates the online gaming platform accessible at https://apk77.club (the "Platform"). apk77 is committed to protecting the privacy of every individual who accesses or uses the Platform, including registered Players, prospective registrants, and casual visitors. This Privacy Policy describes in plain, professional English the personal data we collect, the purposes for which we process it, the parties with whom we may share it, the safeguards we apply to protect it, and the rights you hold over your own information.
By accessing the Platform and creating an Account, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. This Privacy Policy is incorporated by reference into the apk77 Terms & Conditions and should be read alongside that document. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a privacy-specific matter, this Privacy Policy takes precedence.
apk77 targets players across Indonesia, including in Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, and Makassar. While the Platform is operated under an international gaming licence, we are mindful of the data protection expectations of our Indonesian player base and strive to meet or exceed those standards in every aspect of our data handling practices.
Age Requirement: The apk77 Platform is strictly for adults aged 21 and over. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that data has been collected from a minor, it will be deleted immediately. See Section 12 — Minors for full details.
The following capitalised terms carry the meanings assigned below throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a living natural person, directly or in combination with other data — including name, email address, phone number, device identifiers, and financial account details. |
| "Processing" | Any operation performed on Personal Data, whether automated or manual, including collection, recording, storage, retrieval, use, disclosure, and deletion. |
| "Controller" | apk77 — the entity that determines the purposes and means of Processing your Personal Data as described in this Privacy Policy. |
| "Processor" | Any third-party service provider engaged by apk77 to process Personal Data on the Controller's behalf and under the Controller's documented instructions. |
| "Player" / "User" | Any registered Account holder aged 21 or older who uses the apk77 Platform for gaming, betting, or related services. |
| "KYC" | Know Your Customer — the identity and age-verification process required before withdrawals may be processed or as otherwise required for regulatory compliance. |
| "Cookies" | Small text files stored on your device by your web browser when you visit the Platform, used to maintain session state, preferences, and analytics data. |
| "Sensitive Data" | A subset of Personal Data that warrants heightened protection, including government-issued identification numbers, financial account credentials, and responsible-gaming self-assessment information. |
apk77 collects only the categories of Personal Data that are reasonably necessary to provide, secure, and improve the Platform. The categories of data we collect are set out below:
3.1 Registration & Identity Data
3.2 KYC & Verification Data
3.3 Financial Transaction Data
3.4 Gaming & Betting Activity Data
3.5 Technical & Device Data
3.6 Communications Data
Minimal Collection Principle: apk77 does not collect special categories of highly sensitive data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data, except where a Player voluntarily discloses health-related information in the context of a responsible gaming self-exclusion request — in which case that information is handled with strict confidentiality and used solely to administer the self-exclusion.
apk77 collects Personal Data through the following channels:
apk77 processes your Personal Data for the following specific, documented purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, securing, and closing your Account; authenticating your identity each time you log in; enabling password resets and account recovery. |
| Service Delivery | Processing your bets and wagers across all Platform products; crediting winnings; managing your Account Balance; delivering promotions and bonuses you have opted into. |
| Payment Processing | Facilitating deposits and withdrawals via Indonesian banks and e-wallets; reconciling transaction records; issuing refunds where applicable. |
| KYC & Regulatory Compliance | Verifying your identity and age (21+ requirement); complying with our international gaming licence obligations; meeting anti-money-laundering (AML) and counter-terrorism financing (CTF) requirements. |
| Fraud Prevention & Security | Detecting and preventing fraud, unauthorised account access, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions. |
| Responsible Gaming | Monitoring gaming behaviour for signs of problem gambling; administering self-exclusion, deposit limits, and cooling-off periods requested by Players; contacting Players proactively where intervention may be warranted. |
| Customer Support | Responding to your enquiries, complaints, and disputes via live chat and email; maintaining records of support interactions for quality assurance and dispute resolution. |
| Platform Improvement | Analysing aggregated and anonymised usage data to improve the Platform's features, performance, and user experience. Individual player data used for this purpose is anonymised before analysis. |
| Marketing Communications | Sending you personalised promotional offers, seasonal bonuses (e.g., Idul Fitri, Ramadhan, Imlek, Indonesian Independence Day promotions), and Platform news — only where you have given explicit consent or where permitted under applicable law. You may opt out at any time. |
| Legal & Dispute Resolution | Establishing, exercising, or defending legal claims; complying with court orders or lawful requests from regulatory authorities. |
apk77 processes your Personal Data on one or more of the following legal grounds, depending on the specific purpose and context of the processing activity:
apk77 does not sell, rent, or trade your Personal Data to any third party for their own marketing purposes. We may share your Personal Data only in the following circumstances and only to the extent necessary for the relevant purpose:
No Sale of Data: apk77 categorically does not sell, license, or commercially exploit your Personal Data for the benefit of any third-party marketing network, data broker, or advertising platform.
apk77 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, as described in Section 5, or as required by our legal and regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account & Registration Data | Duration of active Account plus 5 years following account closure, to meet regulatory record-keeping requirements under our gaming licence. |
| KYC & Identity Documents | 5 years from date of verification or from account closure, whichever is later — in line with standard AML record-keeping obligations. |
| Financial Transaction Records | 7 years from the date of each transaction, in accordance with financial record-keeping best practice and our licensing obligations. |
| Gaming & Betting Activity Logs | 5 years from the date of each session, to support dispute resolution, regulatory audit, and responsible gaming monitoring. |
| Customer Support Records | 3 years from the date of each interaction, to support quality assurance and the resolution of any delayed disputes or complaints. |
| Marketing Consent Records | 3 years from the date of consent, or until consent is withdrawn — whichever occurs first. |
| Technical & Device Logs | 13 months from collection, consistent with standard web analytics retention practices. |
| Self-Exclusion Records | Retained indefinitely to prevent re-registration by self-excluded individuals, even after a formal exclusion period has expired, unless the Player requests review through our Responsible Gaming team. |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual. Where data is anonymised, the resulting aggregated dataset may be retained indefinitely for statistical and Platform improvement purposes.
apk77 takes the security of your Personal Data seriously and has implemented a comprehensive set of technical and organisational safeguards designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure:
Your Role in Security: apk77's security measures protect data in transit and at rest, but the security of your Account also depends on you. Use a strong, unique password that you do not share with any other platform. Never share your login credentials with another person. If you suspect your Account has been compromised, contact our 24/7 live chat support immediately and we will take prompt action to secure your Account.
The apk77 Platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. The categories of cookies we use are described below:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Maintain your login session, prevent cross-site request forgery (CSRF), and enable core Platform functionality. These cookies cannot be disabled without breaking the Platform. | Yes — essential |
| Functional | Remember your Platform preferences such as language settings, preferred currency display (IDR), and game lobby layout. Enhance your personalised experience without tracking across sites. | Recommended |
| Analytics | Collect anonymised data about how Players navigate and use the Platform — page views, session duration, error events — to help us improve the Platform's performance and usability. | Optional — consent required |
| Marketing / Retargeting | Track whether you arrived at the Platform via a promotional link; support attribution of bonus offers. apk77 does not use third-party advertising cookies to track you across external websites. | Optional — consent required |
You may manage your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will impair Platform functionality. Disabling functional or analytics cookies will not affect your ability to place bets, make deposits, or use core Platform features. Please note that third-party cookies set by embedded game software providers are governed by their respective privacy policies.
As a Player on the apk77 Platform, you hold the following rights in respect of your Personal Data. To exercise any of these rights, please contact us using the details provided in Section 15. apk77 will respond to all verified rights requests within 30 calendar days of receipt:
The apk77 Platform is strictly intended for adults aged 21 years and over. apk77 does not knowingly collect, store, or process Personal Data from individuals who are under 21 years of age. The registration process includes a mandatory date-of-birth field, and we reserve the right to require documentary proof of age at any stage of the Account lifecycle through our KYC process.
If apk77 becomes aware — through age verification, KYC review, or any other means — that an Account has been registered by or is being used by a person under 21 years of age, the Account will be immediately suspended. All associated Personal Data will be deleted from our active systems within a reasonable period, subject only to the minimum retention obligations required under our regulatory compliance framework. Any deposits made by the underage individual will be returned to the originating payment method; any winnings generated will be voided.
If you are a parent or guardian and you believe that a person under 21 in your care has registered an Account on the apk77 Platform, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay. For guidance on protecting minors from online gambling, please visit our Responsible Gaming page.
21+ Only: Gambling by or on behalf of persons under 21 years of age is a serious violation of our Terms & Conditions and may constitute a criminal offence in applicable jurisdictions. apk77 takes its obligations in this area with the utmost seriousness.
apk77 operates as an internationally licensed gaming platform. This means that your Personal Data may be transferred to, stored in, and processed in countries other than Indonesia, including the jurisdiction in which our primary gaming licence is held and the locations of our authorised service providers' data centres.
When your Personal Data is transferred outside Indonesia to a third country or to an international organisation, apk77 takes appropriate steps to ensure that the transfer is subject to adequate data protection safeguards. These safeguards may include:
You may obtain further details about the specific safeguards applied to any particular international transfer of your Personal Data by contacting us using the details in Section 15.
apk77 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or regulatory guidance, new Platform features that involve new categories of Personal Data, or changes to our third-party service provider relationships.
When material changes are made to this Privacy Policy, ap k77 will notify registered Players by email to the address associated with their Account and by displaying a prominent notice on the Platform for a minimum of 14 days prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised to reflect the date on which the most recent version became effective.
Your continued use of the Platform after any revised Privacy Policy becomes effective constitutes your acknowledgment of the updated terms. If you do not agree with the revised Privacy Policy, you must cease using the Platform and may request closure of your Account by contacting our support team. We recommend that you review this Privacy Policy periodically to stay informed about how apk77 protects your personal information.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which apk77 processes your Personal Data, please contact our Data Protection team using the details below. All privacy-related enquiries are handled confidentially and will receive a substantive response within 30 calendar days:
Privacy & Data Protection Contact
Platform: apk77 — https://apk77.club
Email: [email protected]
Response time: Within 30 calendar days of receipt of a verified request
Support hours: 24 hours a day, 7 days a week (WIB, UTC+7)
When submitting a privacy rights request, please include your registered Account username and the email address associated with your Account so that we can verify your identity before processing your request. apk77 may ask for additional identifying information where necessary to confirm that a request is being made by or on behalf of the Account holder. We will not charge a fee for reasonable privacy rights requests.
For responsible gaming support, self-exclusion requests, or urgent Account security concerns, our 24/7 live chat support team is available directly through the Platform. For all other matters, please use the email address above or visit our FAQ page for answers to common questions.
Six core principles that define how apk77 handles your personal information — consistently, transparently, and securely.
Every byte of data exchanged between your browser and the apk77 Platform travels over an end-to-end TLS-encrypted channel. Your credentials, financial details, and personal information are protected in transit at all times.
apk77 categorically does not sell, rent, or license your personal data to third-party marketers, data brokers, or advertising networks. Your information is used solely to operate, secure, and improve the Platform you signed up for.
We collect only what is genuinely necessary to provide you with a secure, compliant, and enjoyable gaming experience. Every data field we request has a specific, documented purpose — nothing more.
Access your data, correct inaccuracies, request deletion, restrict processing, or port your records — all within 30 days of a verified request. Your privacy rights are real and fully exercisable, not just policy text.
Every third-party service provider with access to apk77 player data — from KYC partners to payment processors — is bound by a written data processing agreement requiring security and confidentiality standards equivalent to our own.
When this Privacy Policy changes in any material way, you will be notified by email and via an on-Platform notice at least 14 days before the new terms take effect. No silent updates, no hidden changes.
Your data is protected. Your gameplay is fair. Your winnings are real. Join thousands of Indonesian players who trust apk77 for sports betting, live casino, and premium slot games — all secured under the privacy standards described in this policy.